🔄 Return & Refund Policy

Effective Date: August 2025

At Tailo, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

1. Returns

You may request a return within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original packaging.
  • Proof of purchase is required (order number or receipt).

Please contact our support team before sending any items back.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, plants)
  • Personal care items (e.g., grooming tools)
  • Customized or personalized products

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7 business days.
  • Shipping costs are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at Tailo.store2025@gmail.com.

5. Shipping Returns

You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error (e.g., wrong or damaged item).

6. Contact Us

For any questions regarding returns or refunds, reach out to us at:
📧 Tailo.store2025@gmail.com